Every time we shop, eat, travel or visit a web page, it seems the company we deal with wants to know how their service was and how they can do better. So why don’t law firms ask this question more often?
Henry W. Ewalt’s book Through the Client’s Eyes, sets out to make the case that they should, from both a business perspective and in terms of lawyers’ job satisfaction. His book demonstrates that by treating clients like people rather than cases, lawyers can develop more profitable (financially and personally) relations with clients.
A review of this book from LAWPRO Magazine can be found here.
The practicePRO Lending Library is a free resource for Ontario lawyers of more than 100 books on a wide variety of law practice management related topics. You can see a full listing of our books here. You may borrow a book in person or via e-mail.
The practicePRO Library is located in our office at 250 Yonge Street, Suite 3101 in Toronto and can be visited during our regular business hours (Mon to Fri, 8:30 to 5:00). We invite you to come by anytime (please email in advance)to peruse our selection. All titles in the practicePRO Lending Library can be shipped to Ontario lawyers at our expense, and returned at yours after three weeks.