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Communication Errors

Good Practice Habits: Taking Instructions & Giving Recommendations

two statues talking

Lawyer/client communication-related claims are the number one source of malpractice claims in all areas of practice. These claims can arise when there is a mis-communication or no communication at all. The lawyer and client can be confused over who is doing what. Were instructions received but ignored? Was the lawyer supposed to do something which… Read More »

Categories: Biggest Claims Risks, Communication Errors, Law Practice Management, Risk Management & Claims Prevention

Litigation claims on the rise

marker drawing a line going upward

In recent years, the growth in civil litigation claims has outstripped the overall growth in claims. For example, from 2006 through 2010 LAWPRO received an average of 708 civil litigation claims each year, and during 2011 through 2015, the average increased to 948 each year. This growth of 34 per cent vastly exceeds the 7… Read More »

Categories: Biggest Claims Risks, Communication Errors, Civil Litigation, Limitations Claims

Build good practice habits and avoid malpractice claims: The new lawyer

biggest-claims-risks

You are just beginning to build the habits that can help or hinder your practice in the long term. Consistency in how you deliver service – from the questions you ask at intake to the steps you take when the client leaves the office – is one of the foundations to protect yourself against malpractice… Read More »

Categories: Biggest Claims Risks, Communication Errors, Risk Management Strategies, Limitations Claims, Risk Management & Claims Prevention

The importance of reporting letters

communication-errors

From both a client communication and a claims prevention perspective, reporting letters may be among the most important documents in a lawyer’s file. Reporting letters support client communication by describing the work that has been completed and the results achieved. Good reporting letters should also communicate whether any issues remain to be resolved or tasks… Read More »

Categories: Communication Errors

Cultural competence: An essential skill in an increasingly diverse world

multicoloured face

With each passing day, the legal profession becomes ever more diverse. That diversity brings challenges and opportunities. LAWPRO turned to diversity specialist Ritu Bhasin, Founder and President of bhasin consulting inc., for practical advice about the steps that lawyers and firms can take to welcome lawyers regardless of their personal and cultural identity characteristics, and… Read More »

Categories: Communication Errors

New practicePRO resource: The franchise law malpractice claims fact sheet

franchise fact sheet cover

With such a large amount of claims prevention information available in LAWPRO Magazine articles and practicePRO resources, we had the idea to create simple fact sheets that CPD providers and others could use in developing their program material for specific areas of law. The eighth in our series of “malpractice claims fact sheets” covers franchise… Read More »

Categories: Communication Errors, Risk Management Strategies

“Putting your best brain forward”: Reflect on your clients’ psychology

brain emotions

This is the one of seven strategies that you can follow to help you apply the emerging lessons of neuroscience and evolutionary psychology to the day-to-day work of your practice, as explained in the article Putting your best brain forward: How neuroscience awareness and evolutionary psychology can help lawyers avoid claims and offer better client… Read More »

Categories: Biggest Claims Risks, Communication Errors, Risk Management Strategies
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