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Communication Errors

Reduce communication-related claims by understanding cognitive bias

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Understanding cognitive biases can help reduce communication-related claims, which are the biggest source of malpractice claims. While many cognitive biases are dealt with by following some common sense principles, others are not as obvious. From anchoring effect to decision fatigue, knowing how your client makes decisions can help you build rapport with your clients, effectively… Read More »

Categories: Biggest Claims Risks, Communication Errors, Risk Management Strategies, Practice Aids

Psychological tips to win over your clients, juries, and judges

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Effectively persuading a potential new client, a jury, or an interviewer – and being able to do it time and again – requires a solid understanding of how people make decisions. Persuasion traditionally relies on three techniques, namely: to speak the truth (logos), be credible (ethos), and move your audience emotionally (pathos).  Unconscious (cognitive) biases can interfere… Read More »

Categories: Biggest Claims Risks, Communication Errors, Risk Management Strategies, Practice Aids, Law Practice Management

Win clients with this simple question

communication-errors

I vividly remember losing one of my first potential clients. He was shopping for lawyers and had whittled his list down to three or four. I had dealt with legal issues exactly like his before and resolved them successfully. I felt I knew the law as well as anyone. I would help him and impress him with… Read More »

Categories: Communication Errors

Access to Justice: Limited Scope Representation

communication-errors

Increasingly, legal services are moving away from the full-service model. Outsourcing document review, e-discovery, and other discrete legal services are becoming more common-place. Small practitioners and larger firms alike can offer limited scope representation, or “unbundled” representation, which let clients pick and choose when they want to engage with a lawyer during the life of… Read More »

Categories: Communication Errors

Limited Scope Representation Resources

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The information and resources on practicePRO’s Limited Scope Representation page are intended to help you understand some of the risks inherent in providing limited scope legal services, and how you can reduce your exposure to a claim when working for a client on an unbundled basis. LAWPRO’s concern that unbundling could lead to more claims… Read More »

Categories: Biggest Claims Risks, Communication Errors, Risk Management Strategies, Family Law, Practice Aids, Civil Litigation
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