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Communication Errors

The importance of reporting letters

communication-errors

From both a client communication and a claims prevention perspective, reporting letters may be among the most important documents in a lawyer’s file. Reporting letters support client communication by describing the work that has been completed and the results achieved. Good reporting letters should also communicate whether any issues remain to be resolved or tasks… Read More »

Categories: Communication Errors

Cultural competence: An essential skill in an increasingly diverse world

multicoloured face

With each passing day, the legal profession becomes ever more diverse. That diversity brings challenges and opportunities. LAWPRO turned to diversity specialist Ritu Bhasin, Founder and President of bhasin consulting inc., for practical advice about the steps that lawyers and firms can take to welcome lawyers regardless of their personal and cultural identity characteristics, and… Read More »

Categories: Communication Errors

New practicePRO resource: The franchise law malpractice claims fact sheet

franchise fact sheet cover

With such a large amount of claims prevention information available in LAWPRO Magazine articles and practicePRO resources, we had the idea to create simple fact sheets that CPD providers and others could use in developing their program material for specific areas of law. The eighth in our series of “malpractice claims fact sheets” covers franchise… Read More »

Categories: Communication Errors, Risk Management Strategies

“Putting your best brain forward”: Reflect on your clients’ psychology

brain emotions

This is the one of seven strategies that you can follow to help you apply the emerging lessons of neuroscience and evolutionary psychology to the day-to-day work of your practice, as explained in the article Putting your best brain forward: How neuroscience awareness and evolutionary psychology can help lawyers avoid claims and offer better client… Read More »

Categories: Biggest Claims Risks, Communication Errors, Risk Management Strategies

“Putting your best brain forward:” Check your biases

silhouettes negotiating

This is the one of seven strategies that you can follow to help you apply the emerging lessons of neuroscience and evolutionary psychology to the day-to-day work of your practice, as explained in the article Putting your best brain forward: How neuroscience awareness and evolutionary psychology can help lawyers avoid claims and offer better client… Read More »

Categories: Biggest Claims Risks, Communication Errors, Risk Management Strategies

“Putting your best brain forward”: Consult with others

two statues talking

This is the one of seven strategies that you can follow to help you apply the emerging lessons of neuroscience and evolutionary psychology to the day-to-day work of your practice, as explained in the article Putting your best brain forward: How neuroscience awareness and evolutionary psychology can help lawyers avoid claims and offer better client… Read More »

Categories: Biggest Claims Risks, Communication Errors, Risk Management Strategies

“Putting your best brain forward”: Think slowly, and let clients do the same

tortoise

This is the one of seven strategies that you can follow to help you apply the emerging lessons of neuroscience and evolutionary psychology to the day-to-day work of your practice, as explained in the article Putting your best brain forward: How neuroscience awareness and evolutionary psychology can help lawyers avoid claims and offer better client… Read More »

Categories: Communication Errors, Family Law, Civil Litigation

How neuroscience awareness and evolutionary psychology can help lawyers avoid claims and offer better client service

brain clipart

The success of books like Malcolm Gladwell’s Blink and Norman Doidge’s The Brain that Changes Itself, has brought discussion of neuroscience out of the medical lab and into everyday conversation. The potential for what we know about the brain to be used to our advantage in the business and professional realms has spurred a growing… Read More »

Categories: Biggest Claims Risks, Communication Errors, Risk Management Strategies
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