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Communication Errors

Ten SPECIFIC strategies for avoiding communication-based claims

communication-errors

Problems with lawyer-client communication are the number-one cause of claims reported to LAWPRO. The way to prevent these claims sounds simple enough: Remind lawyers to communicate better with their clients. However, appeals to “communicate better” can seem vague − or even a little “touchy-feely”. Need specifics? Consider the following list of practical strategies. These ten… Read More »

Categories: Communication Errors

practicePRO Resource: Voicemail tips

communication-errors

Although not everyone likes it, voice mail is an essential tool. Used properly, it can help you better communicate with and serve your clients. To avoid frustrating clients, consider the following points for handling incoming calls from our Managing a Better Professional Services firm booklet,: Give callers the option to leave a traditional message: If… Read More »

Categories: Communication Errors, Law Practice Management

Be the messenger (and don’t get shot)

communication-errors

As our readers know, the #1 cause of claims against Ontario lawyers practising in most areas of law is problems with lawyer-client communication. Considering lawyers’ reputation for verbosity, this statistic seems counterintuitive, at least until you consider that some things are easier and more fun to talk about than others. Fun to communicate with clients… Read More »

Categories: Communication Errors

Avoiding common communication errors in corporate/commercial law

communication-errors

Over the last ten years, corporate/commercial-related claims (including bankruptcy, tax, and securities-related claims) averaged 14 per cent of LAWPRO’s claims count (279 claims per year), and 23 per cent of our claims costs ($14.9 million per year). While there has been some fluctuation, the number of claims in this area has remained consistent over this… Read More »

Categories: Communication Errors, Corporate Law

The top things you can do to avoid a legal malpractice claim

biggest-claims-risks

In most areas of law practice, lawyer/client communication problems are the number one cause of claims, followed closely by deadline and time management issues. Together they typically account for more than half the malpractice claims LAWPRO sees. Failures to know or apply substantive law typically account for about 10% of claims. See The Biggest Claims… Read More »

Categories: Biggest Claims Risks, Communication Errors, Risk Management Strategies

Lawyer/Client Communication Errors Are The Biggest Cause Of Malpractice Claims

biggest-claims-risks

For my first real post to AvoidAClaim, I want to focus on the biggest cause of malpractice claims: lawyer/client communication-related errors. Over the last eleven years, by cost and count, more than one-third of LAWPRO claims involved this type of error – almost $25 million or close to 8,200 claims. The adjacent pie chart shows… Read More »

Categories: Biggest Claims Risks, Communication Errors
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