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Communication Errors

“Putting your best brain forward”: Think slowly, and let clients do the same

tortoise

This is the one of seven strategies that you can follow to help you apply the emerging lessons of neuroscience and evolutionary psychology to the day-to-day work of your practice, as explained in the article Putting your best brain forward: How neuroscience awareness and evolutionary psychology can help lawyers avoid claims and offer better client… Read More »

Categories: Communication Errors, Family Law, Civil Litigation

How neuroscience awareness and evolutionary psychology can help lawyers avoid claims and offer better client service

brain clipart

The success of books like Malcolm Gladwell’s Blink and Norman Doidge’s The Brain that Changes Itself, has brought discussion of neuroscience out of the medical lab and into everyday conversation. The potential for what we know about the brain to be used to our advantage in the business and professional realms has spurred a growing… Read More »

Categories: Biggest Claims Risks, Communication Errors, Risk Management Strategies

Reduce communication-related claims by understanding cognitive bias

stoplight in front of brain

Understanding cognitive biases can help reduce communication-related claims, which are the biggest source of malpractice claims. While many cognitive biases are dealt with by following some common sense principles, others are not as obvious. From anchoring effect to decision fatigue, knowing how your client makes decisions can help you build rapport with your clients, effectively… Read More »

Categories: Biggest Claims Risks, Communication Errors, Risk Management Strategies, Practice Aids

Psychological tips to win over your clients, juries, and judges

biggest-claims-risks

Effectively persuading a potential new client, a jury, or an interviewer – and being able to do it time and again – requires a solid understanding of how people make decisions. Persuasion traditionally relies on three techniques, namely: to speak the truth (logos), be credible (ethos), and move your audience emotionally (pathos).  Unconscious (cognitive) biases can interfere… Read More »

Categories: Biggest Claims Risks, Communication Errors, Risk Management Strategies, Practice Aids, Law Practice Management

Win clients with this simple question

communication-errors

I vividly remember losing one of my first potential clients. He was shopping for lawyers and had whittled his list down to three or four. I had dealt with legal issues exactly like his before and resolved them successfully. I felt I knew the law as well as anyone. I would help him and impress him with… Read More »

Categories: Communication Errors
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