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Spam is a problem that never seems to go away. Email service providers are always coming up with new ways to identify suspected spam to try to keep it out of your inbox. This often involves assigning points to certain words or phrases, and enough points will get the email blocked. Sometimes simply sending an email to a large number of recipients can get an email flagged as spam. It’s a never-ending battle between spammers and service providers.

Unfortunately every now and then a legitimate email is caught in a spam filter and never makes it to your inbox. It could be from LAWPRO, the courts or a client. There is no notification when this happens, and you may only discover the email if you look through your junk folder. Therefore making it a habit to check your junk folder on a weekly basis is good risk management practice.

If you want to ensure that email from a particular address is never mistaken for spam, you need to ‘whitelist’ it. In other words, tell the service provider that the sender’s email address is legitimate and the emails are not spam.

How to whitelist (or block) email addresses or whole domains will vary depending on your email service. You may have to click on a junked email and select “not spam”, or sometimes just the act of moving that email back to your inbox will tell your provider that it is not junk. If you are on a network, whitelisting on your own computer may not be sufficient. You may have to ask your IT department to whitelist the address on the main server.

Categories: Technology