About Tim Lemieux
Tim Lemieux is the CPSR and Claims Analyst at LAWPRO. He investigates TitlePLUS title insurance claims, and analyses LAWPRO claims data to aid in the creation of the practicePRO initiative risk management presentations, articles and web content for lawyers.
Tim Lemieux's Posts
Resolutions to better set and control client expectations
Clients can be demanding and will sometimes have expectations that will be unreasonable. Unmet expectations, even if they are totally unreasonable, are a recipe for unhappy clients. Setting and controlling client expectations is one of the best things you can do to ensure that you have a happy and satisfied client at each stage and… Read More »
Categories: Communication ErrorsResolutions to avoid real estate claims
I will ensure I meet with my clients in person at least once: In most real estate practices the staff handle many aspects of the client’s matter. However, ultimate responsibility still lies with the supervising lawyer. Take the time to meet with the client in person to review the transaction and understand the client instructions,… Read More »
Categories: Real EstateResolutions to capture more time (and make more money)
With technology and a few tricks, you can increase your billable time by catching more of the actual time you spend on tasks. This gives you more time to bill, which will ultimately transfer to a better bottom line. Here are some of the best ways you can use technology to capture and bill more… Read More »
Categories: Law Practice ManagementResolutions to avoid family law claims
I will make better use of checklists and reporting letters: Family law involves complex documents that deal with complicated issues involving emotional clients. There are many risks of errors by the lawyer, and misunderstandings by the client. LAWPRO’s new Domestic Contracts Matter Toolkit has checklists and forms that contain points and questions lawyers should systematically… Read More »
Categories: Family LawResolutions to avoid doing things that annoy clients the most
Clients will, understandably, get upset if they are treated badly or confronted with surprises. Make sure you appreciate how your words, actions, or inactions can annoy or even distress your clients. Here are some resolutions you can make to avoid doing the most common things lawyers do that annoy clients: I will promptly return phone… Read More »
Categories: Law Practice ManagementAvoiding Communications Claims: Wills & Estates
No matter what the area of practice, the number one source of claims at LAWPRO is a breakdown in communication between the lawyer and client. Between 2008 and 2013, nearly 4,600 communications claims – an average of 762 a year – have been reported to LAWPRO. The total cost of these claims to date is… Read More »
Categories: Communication Errors, Wills & EstatesAvoiding Communications Claims: Family Law
No matter what the area of practice, the number one source of claims at LAWPRO is a breakdown in communication between the lawyer and client. Between 2008 and 2013, nearly 4,600 communications claims – an average of 762 a year – have been reported to LAWPRO. The total cost of these claims to date is… Read More »
Categories: Communication Errors, Family LawAvoiding Communications Claims: Corporate Law
No matter what the area of practice, the number one source of claims at LAWPRO is a breakdown in communication between the lawyer and client. Between 2008 and 2013, nearly 4,600 communications claims – an average of 762 a year – have been reported to LAWPRO. The total cost of these claims to date is… Read More »
Categories: Communication Errors, Corporate Law