Law Practice Management
Don’t take the bait on a spear phishing scam
By now, most lawyers are familiar with phishing attacks. For those who are not, phishing is the attempt to acquire sensitive information such as usernames, passwords, and credit card details by masquerading as a trustworthy entity in an email. They take the form of a message, allegedly from your bank or an online retailer you… Read More »
Categories: Fraud Prevention, TechnologyManaging risk: Who pays for crime?
One of the questions we often get asked at LAWPRO is why certain areas of claims don’t get the full $1 million per claim amount of coverage. For example, think of how the LawPRO policy treats counterfeit certified cheques causing an overdraft, cybercrime, and intentional misbehaviour within the real estate registration system – these coverages… Read More »
Categories: Fraud Prevention, Legal Technology, TechnologyPsychological tips to win over your clients, juries, and judges
Effectively persuading a potential new client, a jury, or an interviewer – and being able to do it time and again – requires a solid understanding of how people make decisions. Persuasion traditionally relies on three techniques, namely: to speak the truth (logos), be credible (ethos), and move your audience emotionally (pathos). Unconscious (cognitive) biases can interfere… Read More »
Categories: Biggest Claims Risks, Communication Errors, Law Practice Management, Practice Aids, Risk Management StrategiesGet more out of Microsoft® Outlook®
Microsoft Outlook is a fixture in most law offices and many lawyers use it for more than just email. It can be a “lite” practice management software program by using the calendar to track tasks and the address book to maintain client contact information. Outlook wasn’t designed with the particular needs of lawyers and firms… Read More »
Categories: TechnologyThe Stresses & Challenges of Being a Lawyer: When Technology Doesn’t Help
In addition to all the pressures lawyers face described in the article The Day to Day Stresses & Challenges of Being a Lawyer, technology has increased the pace of practice. While increasing efficiency, the constant flow of new products and applications can create just as much anxiety. The key is to use technology – don’t… Read More »
Categories: Legal Technology, Wellness and BalanceSupervision of employees – The buck stops with you
When it comes to supervision, lawyers should think beyond just the people who are physically in their offices. In many law offices, there are various people working externally who do different types of work as employees or in other capacities. Examples include title searchers, private investigators, bookkeepers and technology support people. These people could be… Read More »
Categories: Law Practice ManagementHow to recognize your computer is infected with malware
Ideally you have one or more types of properly updated anti-malware software running on your computers and networks. And hopefully that software detects and prevents any malware infections from occurring. However, because anti-malware software may not detect an infection, watch for the symptoms that can indicate a computer is infected with malware. These include: It… Read More »
Categories: Fraud Prevention, TechnologyDropping the ball on a file transfer: Rule 48 dangers
When a file is transferred from one lawyer to another, one danger is when nothing happens on the file due to a clumsy transfer or missing critical information. A new file that has not been looked at can be a ticking time bomb. Deadlines like limitation periods can pass by unnoticed, and Rule 48 administrative… Read More »
Categories: Biggest Claims Risks, Civil Litigation, Communication Errors, Law Practice Management, Risk Management & Claims Prevention, Risk Management Strategies