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Risk Management & Claims Prevention

LAWPRO Magazine: Avoiding the Unintentional Expansion of Retainers

family-law

Here’s the scenario: A lawyer is retained to assist a client with a tort claim and an accident benefits claim. The client, meanwhile, has been informed that the long-term disability (LTD) benefits provided by her employer’s group plan are about to be terminated. In an effort to forestall the termination of benefits, she asks the… Read More »

Categories: Family Law, Civil Litigation, Communication Errors

practicePRO Resource: Voicemail tips

communication-errors

Although not everyone likes it, voice mail is an essential tool. Used properly, it can help you better communicate with and serve your clients. To avoid frustrating clients, consider the following points for handling incoming calls from our Managing a Better Professional Services firm booklet,: Give callers the option to leave a traditional message: If… Read More »

Categories: Communication Errors, Law Practice Management

Fraud warning from a U.S. title insurance company

fraud-prevention

This is a warning from a U.S. title insurance company, advising that fraudsters are impersonating the company in an attempt to get real estate lawyers to divulge bank account information. This is less of an issue for Canadian real estate lawyers who still handle the transfer of money themselves (rather than using title insurer software),… Read More »

Categories: Fraud Prevention

Be the messenger (and don’t get shot)

communication-errors

As our readers know, the #1 cause of claims against Ontario lawyers practising in most areas of law is problems with lawyer-client communication. Considering lawyers’ reputation for verbosity, this statistic seems counterintuitive, at least until you consider that some things are easier and more fun to talk about than others. Fun to communicate with clients… Read More »

Categories: Communication Errors

LinkedIn password breach reported – change your LinkedIn password immediately [Updated]

fraud-prevention

A post on the TheNextWeb site indicates that a Norweigan IT webite, Dagens IT reported the breach. That site indicates that 6.5 million encrypted LinkedIn passwords have been posted to a Russian hacker site. LinkedIn has responded that they are looking into the breach. To be safe, LinkedIn users should change their passwords immediately. For… Read More »

Categories: Fraud Prevention, Technology

Land Acknowledgement

The offices of LAWPRO are located on the traditional territory of many nations including the Mississaugas of the Credit, Anishnabeg, Chippewa, Haudenosaunee and Wendat peoples. Toronto is covered by Treaty 13 with the Mississaugas of the Credit. LAWPRO respects and acknowledges the histories, languages, knowledge systems, and cultures of First Nations, Metis, and Inuit nations.

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