Communication Errors
Practice Tip: Limited scope representation
More and more frequently, the delivery of legal services is moving away from the full service model. Small practitioners and larger firms alike offer limited scope or “unbundled” representation, which let clients pick and choose when (or for which tasks) they want to engage a lawyer during the life of a transaction or piece of… Read More »
Categories: Biggest Claims Risks, Communication ErrorsResolutions to better set and control client expectations
Clients can be demanding and will sometimes have expectations that will be unreasonable. Unmet expectations, even if they are totally unreasonable, are a recipe for unhappy clients. Setting and controlling client expectations is one of the best things you can do to ensure that you have a happy and satisfied client at each stage and… Read More »
Categories: Communication ErrorsAvoiding Communications Claims: Wills & Estates
No matter what the area of practice, the number one source of claims at LAWPRO is a breakdown in communication between the lawyer and client. Between 2008 and 2013, nearly 4,600 communications claims – an average of 762 a year – have been reported to LAWPRO. The total cost of these claims to date is… Read More »
Categories: Communication Errors, Wills & EstatesAvoiding Communications Claims: Family Law
No matter what the area of practice, the number one source of claims at LAWPRO is a breakdown in communication between the lawyer and client. Between 2008 and 2013, nearly 4,600 communications claims – an average of 762 a year – have been reported to LAWPRO. The total cost of these claims to date is… Read More »
Categories: Communication Errors, Family LawAvoiding Communications Claims: Corporate Law
No matter what the area of practice, the number one source of claims at LAWPRO is a breakdown in communication between the lawyer and client. Between 2008 and 2013, nearly 4,600 communications claims – an average of 762 a year – have been reported to LAWPRO. The total cost of these claims to date is… Read More »
Categories: Communication Errors, Corporate LawAvoiding Communications Claims: Litigation
No matter what the area of practice, the number one source of claims at LAWPRO is a breakdown in communication between the lawyer and client. Between 2008 and 2013, nearly 4,600 communications claims – an average of 762 a year – have been reported to LAWPRO. The total cost of these claims to date is… Read More »
Categories: Communication ErrorsAvoiding Communciations Claims: Real Estate
No matter what the area of practice, the number one source of claims at LAWPRO is a breakdown in communication between the lawyer and client. Between 2008 and 2013, nearly 4,600 communications claims – an average of 762 a year – have been reported to LAWPRO. The total cost of these claims to date is… Read More »
Categories: Communication ErrorsLAWPRO Tales of Horror: The Phantom Client Returns…Again and Again
Recent LAWPRO claims have driven home to us the importance of formal retainer arrangements and avoiding the spectre of the phantom client. Unfortunately, these issues are not new. In 1991,William S. O’Hara wrote an article for the Law Society of Upper Canada Errors and Omissions Bulletin entitled “Beware of the Phantom Client.” He wrote: Of… Read More »
Categories: Communication Errors, Civil Litigation