Skip to Content

Communication Errors

Failure to communicate barriers to enforcement of terms of preferred lending practice

communication-errors

In his article “Manage Malpractice Risk by Recognizing Cultural Diversity“, Lorne Shelson (Litigation Director & Counsel in the Specialty Claims Department at LAWPRO) gives five ‘culturally-based’ claims scenarios loosely based on real LAWPRO claims. Here is one scenario: A woman needed to refinance her home to raise funds for her business. Due to her religious… Read More »

Categories: Communication Errors

The need to respect a client’s cultural traditions

communication-errors

In his article “Manage Malpractice Risk by Recognizing Cultural Diversity“, Lorne Shelson (Litigation Director & Counsel in the Specialty Claims Department at LAWPRO) gives five ‘culturally-based’ claims scenarios loosely based on real LAWPRO claims. Here is one scenario: A lawyer appeared on behalf of a client on a criminal matter. During a break in the… Read More »

Categories: Communication Errors

Fraudster in the U.S. using LAWPRO job title as part of impersonation

communication-errors

A home renovation payments escrow company in Texas brought to our attention that a person purporting to be Laura Borovich of Orlando, Florida contacted them claiming to be “Director, practicePRO / Lawyers’ Professional Indemnity Company (LAWPRO)”. The purpose of the contact was to release money held in escrow. No employee by that name has ever… Read More »

Categories: Communication Errors

Five good reasons to avoid “legalese”

communication-errors

The funny thing about legalese – unnecessarily complex or archaic legal language – is that the closer you get to it, the less visible it is. Most lawyers find that they occasionally use words that can confuse or alienate non-lawyers. The arguments for replacing archaic legal terms with plain language are familiar to most of… Read More »

Categories: Communication Errors

LAWPRO Magazine: Avoiding the Unintentional Expansion of Retainers

family-law

Here’s the scenario: A lawyer is retained to assist a client with a tort claim and an accident benefits claim. The client, meanwhile, has been informed that the long-term disability (LTD) benefits provided by her employer’s group plan are about to be terminated. In an effort to forestall the termination of benefits, she asks the… Read More »

Categories: Family Law, Civil Litigation, Communication Errors

practicePRO Resource: Voicemail tips

communication-errors

Although not everyone likes it, voice mail is an essential tool. Used properly, it can help you better communicate with and serve your clients. To avoid frustrating clients, consider the following points for handling incoming calls from our Managing a Better Professional Services firm booklet,: Give callers the option to leave a traditional message: If… Read More »

Categories: Communication Errors, Law Practice Management

Be the messenger (and don’t get shot)

communication-errors

As our readers know, the #1 cause of claims against Ontario lawyers practising in most areas of law is problems with lawyer-client communication. Considering lawyers’ reputation for verbosity, this statistic seems counterintuitive, at least until you consider that some things are easier and more fun to talk about than others. Fun to communicate with clients… Read More »

Categories: Communication Errors

Land Acknowledgement

The offices of LAWPRO are located on the traditional territory of many nations including the Mississaugas of the Credit, Anishnabeg, Chippewa, Haudenosaunee and Wendat peoples. Toronto is covered by Treaty 13 with the Mississaugas of the Credit. LAWPRO respects and acknowledges the histories, languages, knowledge systems, and cultures of First Nations, Metis, and Inuit nations.

Back to top