Risk Management & Claims Prevention
The importance of reporting letters
From both a client communication and a claims prevention perspective, reporting letters may be among the most important documents in a lawyer’s file. Reporting letters support client communication by describing the work that has been completed and the results achieved. Good reporting letters should also communicate whether any issues remain to be resolved or tasks… Read More »
Categories: Communication ErrorsSelf-Represented Litigants: A Survival Guide by Carol Cochrane
Why do we all shudder on learning that our client’s adversary is self-represented on a litigation file? So often we fail to appreciate opposing counsel – until we hear those dreaded words from our client: “You know, the other side won’t be getting a lawyer.” It is only then that we realize and appreciate the… Read More »
Categories: Civil Litigation, Family Law, Risk Management StrategiesNew practicePRO resource: The franchise law malpractice claims fact sheet
With such a large amount of claims prevention information available in LAWPRO Magazine articles and practicePRO resources, we had the idea to create simple fact sheets that CPD providers and others could use in developing their program material for specific areas of law. The eighth in our series of “malpractice claims fact sheets” covers franchise… Read More »
Categories: Communication Errors, Risk Management StrategiesRecent increase in spear phishing emails targeting Ontario firms
LAWPRO is seeing an increase in spear fishing email frauds targeting lawyers and law firms. The spearfishing messages we are seeing are very sophisticated. They include information personalized for the firm. Spear fishing messages are created to appear that they are from senior partners or management and they are being sent to senior financial staff…. Read More »
Categories: Fraud PreventionNew practicePRO resource: The IP law malpractice claims fact sheet
With such a large amount of claims prevention information available in LAWPRO Magazine articles and practicePRO resources, we had the idea to create simple fact sheets that CPD providers and others could use in developing their program material for specific areas of law. The latest in our series of “malpractice claims fact sheets” covers IP… Read More »
Categories: Risk Management Strategies“Retainer deposit” phishing emails target firms with a PDF containing a link to malware
A number of Ontario firms have reported receiving emails from an overseas firm advising that a retainer deposit has been made, which includes a pdf document that supposedly contains the payment details. In fact the pdf has a link built into it that will likely instal malware on the computer of the person who clicks… Read More »
Categories: Fraud PreventionOntario lawyers target of fake Ministry of Government and Consumer Services Complaint
An Ontario lawyer has reported to us that he received a “business complaint” that is purportedly from the Ministry of Government and Consumer Services. While the email address displayed as the sender says “Ministry of Government and Consumer Service”, the email is actually from [email protected]. This is clearly not an Ontario government email address. And… Read More »
Categories: Fraud PreventionReduce the distraction from the ‘casino in your pocket’
In the early days of email, one of the common bits of productivity advice was “turn off your inbox notifications.” The “You’ve Got Mail” sound or pop-up was a constant source of distraction while trying to get work done. Even with the advent of smartphones that advice was still mostly good enough. The phone meant… Read More »
Categories: Communication Errors, Technology