Risk Management & Claims Prevention
Psychological tips to win over your clients, juries, and judges
Effectively persuading a potential new client, a jury, or an interviewer – and being able to do it time and again – requires a solid understanding of how people make decisions. Persuasion traditionally relies on three techniques, namely: to speak the truth (logos), be credible (ethos), and move your audience emotionally (pathos). Unconscious (cognitive) biases can interfere… Read More »
Categories: Biggest Claims Risks, Communication Errors, Law Practice Management, Practice Aids, Risk Management StrategiesFeeling emotional? Don’t hit send!
It’s 11pm and your phone beeps. Against your better judgment you pick it up and see it’s a client email. Soon you’re sucked into a missive about the latest calamity in your client’s life, the client’s anxiety about the case, and what you will do about everything. You sense your own anger and frustration rise… Read More »
Categories: Communication Errors, Wellness and BalanceFriday, December 2, 2016 is the deadline to file a consent timetable and draft order to prevent a dismissal under Rule 48.14 of pre-2012 matters
LAWPRO reminds Ontario lawyers that Friday, December 2, 2016 is the deadline to file a consent timetable and draft order to prevent a dismissal under Rule 48.14 of pre-2012 matters. See below for more details. Answers to common Rule 48.14 questions In a case decided last week, Daniels v. Grizzell, 2016 ONSC 7351, Associate Chief Justice… Read More »
Categories: Civil Litigation, Limitations ClaimsHow long should you keep your closed files?
“How long do I have to keep my closed files?” is one of the most frequent questions lawyers ask practicePRO. Certainly you don’t have to keep all files permanently – this just doesn’t make practical or economic sense. Nor is the solution as simple as a one-size-fits-all rule for when to destroy closed files (e.g.,… Read More »
Categories: Civil Litigation, Limitations ClaimsAccess to Justice: Limited Scope Representation
Increasingly, legal services are moving away from the full-service model. Outsourcing document review, e-discovery, and other discrete legal services are becoming more common-place. Small practitioners and larger firms alike can offer limited scope representation, or “unbundled” representation, which let clients pick and choose when they want to engage with a lawyer during the life of… Read More »
Categories: Communication ErrorsThe Stresses & Challenges of Being a Lawyer: When Technology Doesn’t Help
In addition to all the pressures lawyers face described in the article The Day to Day Stresses & Challenges of Being a Lawyer, technology has increased the pace of practice. While increasing efficiency, the constant flow of new products and applications can create just as much anxiety. The key is to use technology – don’t… Read More »
Categories: Legal Technology, Wellness and BalanceMalpractice danger areas in personal injury law
Having practised personal injury law before I joined LAWPRO, I faced constant challenges that threatened to derail my practice if improperly dealt with. Follow me as we take this journey into the life of a hypothetical file and uncover the most common sources of malpractice claims. The Case of Mr. Smith Mr. Smith suffers serious… Read More »
Categories: Biggest Claims Risks, Civil Litigation, Limitations ClaimsHow to recognize your computer is infected with malware
Ideally you have one or more types of properly updated anti-malware software running on your computers and networks. And hopefully that software detects and prevents any malware infections from occurring. However, because anti-malware software may not detect an infection, watch for the symptoms that can indicate a computer is infected with malware. These include: It… Read More »
Categories: Fraud Prevention, Technology