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Communications breakdowns: When a lawyer doesn’t care

Why, if lawyers are supposed to be good communicators, are the majority of LAWPRO claims related to communication issues? In 2014, for example, the broad category of communications accounted for about almost a third of claims reported and claims costs. We asked some lawyers to give their opinions on how lawyer-client communications can break down…. Read More »

Categories: Communication Errors


Assess your online image. What do clients see?

When we meet someone new it’s common now to Google them to see what we can find out. It’s no different with potential clients who are thinking about using your firm. Have you Googled yourself lately to see what they see? Merrilyn Astin Tarlton, writing in the Attorney at Work blog, has some great tips… Read More »

Categories: Legal Technology


LAWPRO defends lawyers: Opposing inappropriate expansion of lawyer’s scope of responsibility

Advising clients of their rights on a legal matter is a significant responsibility and lawyers have a duty to discharge it with competence and care. But when defending a negligence claim where clients seek to hold lawyers accountable for the unfavourable results of their own business or strategic decisions, LAwPRO’s defence counsel don’t hesitate to… Read More »

Categories: Civil Litigation, LAWPRO Errors and Omissions Coverage



Land Acknowledgement

The offices of LAWPRO are located on the traditional territory of many nations including the Mississaugas of the Credit, Anishnabeg, Chippewa, Haudenosaunee and Wendat peoples. Toronto is covered by Treaty 13 with the Mississaugas of the Credit. LAWPRO respects and acknowledges the histories, languages, knowledge systems, and cultures of First Nations, Metis, and Inuit nations.

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