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practicePRO Resource: Voicemail tips

Although not everyone likes it, voice mail is an essential tool. Used properly, it can help you better communicate with and serve your clients. To avoid frustrating clients, consider the following points for handling incoming calls from our Managing a Better Professional Services firm booklet,: Give callers the option to leave a traditional message: If… Read More »

Categories: Communication Errors, Law Practice Management

Buying together doesn’t have to mean equal shares

Statistics Canada reported, in the fall of 2012, that the number of Canadian households headed by unmarried couples is at an all-time high. As families change, so do views about property. Fewer Canadians now see marriage as a prerequisite to home ownership. But many aspects of property law reflect a time when marriage was more… Read More »

Categories: Real Estate



Communicating with staff about email privacy

In the course of an investigation of an alleged cheating incident, Harvard University administrators apparently accessed (without notice) and reviewed the contents of the email inboxes of several resident deans, triggering criticism by the deans and by the public at large. If you are a law firm manager, are you legally entitled to snoop through… Read More »

Categories: Privacy


Land Acknowledgement

The offices of LAWPRO are located on the traditional territory of many nations including the Mississaugas of the Credit, Anishnabeg, Chippewa, Haudenosaunee and Wendat peoples. Toronto is covered by Treaty 13 with the Mississaugas of the Credit. LAWPRO respects and acknowledges the histories, languages, knowledge systems, and cultures of First Nations, Metis, and Inuit nations.

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