Communication Errors
Accommodating The Needs of Older Clients/Clients With Disabilities
Lawyers understand the need to ensure that clients have a good experience at their office, in terms of finding a welcoming environment and being able to understand how their matter is being handled. However older clients or clients with physical disabilities may require that more care be taken to identify and assist with their particular… Read More »
Categories: Communication Errors, Law Practice ManagementpracticePRO Resource: checklist for engagement/retainer letter
Once you have decided that you are prepared to represent a client in a particular matter, you are ready to begin building a relationship with that client. Even if you already have a relationship with the client, but are taking on a new case, it is essential that you communicate with him or her to… Read More »
Categories: Communication ErrorsCommunications breakdown: When a lawyer uses jargon
“We’re [McLeish , Orlando LLP] in the process of retaining an ad agency for some of our marketing,” says Dale Orlando. “And it’s really frustrating when they use acronyms we don’t understand. You don’t want to ask because it seems like everybody else in the room knows what that means, so maybe I should. “One… Read More »
Categories: Communication ErrorsCommunications breakdowns: When a lawyer has no sense of time
In 2014 the broad category of communications accounted for about almost a third of claims reported and claims costs. We asked some lawyers to give their opinions on the various ways lawyer-client communications can break down, such as when lawyers fail to share information. A few years ago, Judith Huddart, collaborative family lawyer at Dranoff… Read More »
Categories: Communication ErrorsCommunications breakdown: When a lawyer doesn’t listen
In 2014 the broad category of communications accounted for about almost a third of claims reported and claims costs. We asked some lawyers to give their opinions on the various ways lawyer-client communications can break down, such as when lawyers fail to listen. A study for the Law Society of England and Wales by Hilary… Read More »
Categories: Communication ErrorsCommunications breakdowns: When a lawyer doesn’t care
Why, if lawyers are supposed to be good communicators, are the majority of LAWPRO claims related to communication issues? In 2014, for example, the broad category of communications accounted for about almost a third of claims reported and claims costs. We asked some lawyers to give their opinions on how lawyer-client communications can break down…. Read More »
Categories: Communication ErrorsDon’t Let Fear Take Over Your Practice
Recently I experienced a night of cold sweats, anxiety, and dread. It all began with a family ski trip to Radium, Alberta. We were looking forward to enjoying the hot springs, the bighorn sheep, and the majesty of the Canadian Rockies. While there we planned to spend some time at the local ski resort. When… Read More »
Categories: Civil Litigation, Limitations Claims, Wellness and Balance, Law Practice Management, Biggest Claims Risks, Communication Errors, Risk Management Strategies, Practice AidsLAWPRO Magazine archive: The Boomer challenge – Are lawyers ready?
2013 is the first year 500,000 Canadians turned 60. It seems like a good time to revisit this article from five years ago, when the first edge of the Boomers were entering their seventh decade. It examines the implications for lawyers of this large and aging clientele. Click here or on the image above to… Read More »
Categories: Communication Errors, Wills & Estates, Real Estate, Family Law